A note from the boss...

We know how important customer service is...that's why we try our utmost to ensure that your order is processed, packed and delivered as fast and efficiently as possible.

We are always pleased to hear how we are doing and have included a selection of comments received from our customers. If you have any comments, please do not hesitate to email me personally at rachel@clementinetoys.com - or you can write your own review by clicking on the Freeindex review site:

View our full profile in the FreeIndex Toy Shops Directory directory.

Jackie - July 2014

Hi Trish

Order has arrived today and all perfect. Thank you so much. Will be ordering more bits at a later date for nieces and nephews.

Femke (Belgium) - July 2014

Good evening,

The train was delivered yesterday in perfect circumstances! Thank you very much for the very good service!


Tanya (Australia) - June 2014

Hi trish, I am pleased to say that the plaque arrived today. Thanks again, I love it.

Phuong - June 2014

Hi Trish,
I have left a review for you on Free Index. It was wonderful buying from your store. I will definitely be back :)

Linda - May 2014

My apologies for the delay in saying how delighted we were to receive so quickly the letters ordered.

Marilyn - May 2014

Hi Trish!
What amazing service! Thank you so much, we really appreciate it.
No wonder you have such good reviews - I will add one to it!
Kind regards and thanks

Emma - March 2014

Thank you so much that's brilliant. Very excited to receive it a lovely gift for new baby thanks again

Valerie - March 2014

Hi, just to let you know my order arrived today, very pleased with it, thank you so much for the extra effort you went to, it's very much appreciated.

Sian - Feb 2014

Just wanted to thank you both for your assistance choosing the letters. We are delighted with them and the choice of colours is perfect!

Thanks again, Sian

Elaine - Feb 2014

Thank you also for being so accommodating. Both my grandchildren have now got lovely door names to their rooms. I shall be visiting your website in future for ideas of presents etc.


Clare - Jan 2014

Dear Trish
One of your beautiful name trains ordered for my cousin has just arrived in Australia. They love it, thank you!

Katie - Xmas 2013

Thank you so much for the farm crossing set and getting it to me before Christmas. My son absolutely loves it and has played with it every possible minute since opening it!
I will definitely be recommending your site and excellent customer services.

Richard - Dec 2013

You have just made twin grandsons very happy this Christmas, not to say one granddad relieved. Thanks so much for turning the order round so quickly.

Deirdre - France - Dec 2013

Dear Trish,

Thank you very much for the excellent service. My order arrived very promptly and I was entirely satisfied with the whole transaction. I tried to leave you a very positive review (5 stars in each category and some nice words) on the website that was linked above.
Unfortunately though, it requires that I enter a valid UK postcode. I can't provide that since I live in France. I would like to have uploaded a good review for the excellent service received.

Rachel - Nov 2013

Hi Trish,

You have been really great sorting this out and it's much appreciated. I'll definitely be recommending you to my friends and family.
Kind regards Rachel

Graham - Nov 2013

Just to confirm safe receipt of this item this morning. Thanks for an excellent product and prompt service.

Kind regards,


Becky - Nov 2013

The letter train arrived in the post yesterday. Many thanks for your fantastic service. Many thanks.

Kate - September 2013

Hi Trish,
I picked up the letters I ordered from the post office this morning & just wanted to say how pleased I am with them & to tell you how impressed I have been with your customer service.

Thanks a lot

Clare - Kent - September 2013

Good morning Trish!

Your attention to detail is why I am a returning customer. The quality of the items is always commented on by the recipient and I just love the way you wrap them. It's great as everyone thinks it's me that has a knack with the ribbon!

Keep up the good work, I'll be back!

Kindest regards

Jane - Norfolk - September 2013

Hello there

I am not really comfortable using online review services, but I just wanted to let you know that I was delighted with the both the product, price and service you supplied. The name train couldn't have arrived more quickly or have been better packaged.

Many thanks and I would definitely use you again.

Kind regards.


Jon - September 2013

Thank you very much for your help, and I will recommend your site to my friends, it's been so easy buying things from you and the service has been excellent!

Thank you very much.


Nikki - Hampshire - August 2013

Hi Trish
Thank you for a great service and lovely communications.
Kind regards

Kerrilee - Victoria, Australia - July 2013

Hi Trish,
I would just like to say that this is incredible service thank you so much!
Warm regards,

Claire - July 2013

The door plaque I ordered arrived this morning! Very pleased with it! Thank you for such a speedy delivery too! Will definitely recommend your services!!
Thank you so much!

Vicky - June 2013

Thank you very much - you have been very kind and helpful x Vicky x

Jemma - Perth, Australia - June 2013

Hi Trish,
The letters for Finlay's birthday arrived yesterday. They are so cute and look amazing. Thanks also for the additional little Percy door hanger, I'm sure Fin will love it.
Thanks for all your assistance in getting these adorable letters out to us.

Davina - May 2013

Dear Trish,
It was so good to talk the other day- thank you for your help! I am thrilled to have found your company and I think you will be hearing from me rather a lot as all my chums are now having babies and I just love giving the wooden door letters as pressies! Best wishes, Davina

Jennifer - South Yorkshire - May 2013

Hi trish,

The letters came this morning and they are up on his door already. Thanks so much for all your help we love them.


Louisa - Scotland - April 2013

Just wanted to say thank you for sending my order out so quickly. The letters look great on my little girl's bedroom door. If our friends ask where we got them from we'll be sure to recommend your website. Thanks again, Louisa.

Rae - West Midlands - April 2013

Hi, it's brilliant thank you so much. Hope you are able to claim back for the broken one? Very happy customer. Rae x

Lucy - Wiltshire - March 2013

Hi Trish, look forward to receiving my order, thanks for such lovely customer service.
Best wishes, Lucy

Ms. C. - Worcestershire - March 2013

Great customer service I really appreciate the care you have taken.

Mrs. B.C. - Suffolk - March 2013

Our first order and very impressed. Thank you, B.

Mrs. J. D. - Lancashire - February 2013

We received very prompt service from Clementine Toys. We ordered on line late Sunday evening and received the order Tuesday morning. Sent an email with one or two queries before purchasing and again got prompt replies. The parcels were very will packaged and the items as shown on the website. Would certainly use again

Mrs. C. F. - Stourbridge - February 2013

Lovely items received today very happy with them thank you.

Ms. D. S. - Reading - January 2013

Dear Mike - Many thanks to you for your excellent service. I shall certainly be visiting your site in the future and shall be happy to recommend it.

Mr. K. A. - Derby - January 2013

I have been very impressed with your customer service and will definatly be using your online shop in the future.

Past Feedback 2012

If you want to read some more feedback from 2012, click here

Past Feedback 2011

If you want to read some more feedback from 2011, click here

Past Feedback 2010

If you want to read some more feedback from 2010, click here

Past Feedback 2009

If you want to read some more feedback from 2009, click here

Past Feedback 2008

If you want to read some more feedback from 2008, click here

Past Feedback 2007

If you want to read some more feedback from 2007, click here

Past Feedback 2006

If you want to read some more feedback from 2006, click here

Past Feedback 2005

If you want to read some more feedback from 2005, click here

Past Feedback 2004

If you want to read some more feedback from 2004, click here

Davina - May 2013

Dear Trish,
It was so good to talk the other day- thank you for your help! I am thrilled to have found your company and I think you will be hearing from me rather a lot as all my chums are now having babies and I just love giving the wooden door letters as pressies! Best wishes, Davina

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