A note from the boss...

We know how important customer service is...that's why we try our utmost to ensure that your order is processed, packed and delivered as fast and efficiently as possible.

We are always pleased to hear how we are doing and have included a selection of comments received from our customers. If you have any comments, please do not hesitate to email me personally at mike@clementinetoys.com

Below is also a selection of independent reviews from Freeindex.co.uk...
View our full profile in the FreeIndex Toy Shops Directory directory.

Ms. D. M. - Aberdeenshire - December 2012

Thanks so much for sorting this out for us quickly and with no hassle. Customer service does exist with some retailers - hurrah!!! Will be shouting about the great service to all our friends. Thanks again

Ms R. P. - Suffolk - December 2012

I ordered Jungle Letters. The service over the telephone was friendly and personal. The staff were very helpful ensuring the letters would complement those I already owned for my other children. Great!

Ms M. H. - Hampshire - December 2012

The Noah's ark is superb and the other items are excellent too. The service is second to none with the order being delivered very promptly and e-mails received advising the day the delivery would take place with a delivery slot of just one hour. Consequently, we placed an order for more items the day we received the first order.

Ms J. C. - Manchester - December 2012

I received my order in good time, the product was of good quality and great value for money!

Mr A. B. - Norfolk - December 2012

Excellent quality.
Excellent prices.
Excellent communications.
Overall excellent company.

Ms. K. L. - Doncaster - November 2012

Thanks so much for sorting this out for us quickly and with no hassle. Customer service does exist with some retailers - hurrah!!! Will be shouting about the great service to all our friends. Thanks again

Ms. N. P. - Herts - November 2012

I ordered the TW Pink Fairy Letters, they are fantastic and am really happy with them. Thank you [Clementine Toys]. X

Ms. A. B. - Sheffield - November 2012

Thankyou so much - I am really pleased with the products i have purchased and will be recommending you to friend and family

Ms. D. M. - Aboyne - October 2012

I received my order today for children's mobiles that I ordered at the weekend. I am delighted with them and thank you for another excellent service.

Ms. W. M. - Solihull - October 2012

The toys have arrived safely. I even had a text message giving a 1 hour time slot for delivery and the parcel arrived on time. I would like to thank you for your speed and efficiency in dealing with this order. I am very pleased with the quality of the products. I am also leaving feedback on the link below but wanted to thank you personally.

Ms. S. M. - Cheshire - October 2012

I ordered the wooden jungle letters and was pleasantly surprised to see that I could pay by cheque. Normally I would pay by credit card but it is good to have this option. I posted my cheque on Wednesday and was very surprised to receive the goods on Friday morning. In additon the goods are even better than I expected. I also liked the look of your site, it has a more personal look compared to the other sites I have looked at. The person I spoke to on the phone had a warm and friendly manner, all in all very good service.

Ms. J. F. - Essex - September 2012

Many thanks - the train has arrived! Amazing delivery service - many thanks again I shall be back soon to add to the train set!

Ms. S. M. - Cheshire - September 2012

Excellent, friendly service. Really impressed!

Ms. J. M. - Wiltshire - September 2012

Fantastic friendly and efficient service. Ordered and arrived in under 24 hours. Would definitely be my first choice for this type of product. Thank you.

Ms. J. C. - Surrey - September 2012

I ordered wooden jungle animal letters to put on my grandson's bedroom door on one day and they were delivered the next morning. Amazingly good service!

Ms. A. D. - France - September 2012

I would like to highly recommend Clementine Toys! They have one of the best selection of wooden accessories for children bedrooms and they are the nicest people to deal with. They made all the arrangements to send my parcel to France in record time and the items received are just so cute and in great condition! I won't hesitate to contact them again and recommend them to all my friends.

Mrs. J. M. - Hampshire - September 2012

Just to say my order arrived today. I have left a glowing review; thank you for your friendly and very efficient service; a bit of a rarity today!

Mrs. T. B. - Shropshire - September 2012

I've been using Clementine Toys for about three years now. I cannot fault them at all. Having bought a name train for a friend's baby after a google search I was so impressed with the product, price and their service that every friend I have who has a baby gets one now!! They have a fantastic product range, are quick to respond to orders placed and any queries and very quick to deliver. All in all excellent choice, excellent service, excellent communication.

Mrs. J. M. - Andover - September 2012

Thank you so much; I have a grandson due tomorrow and only found out today what name they have chosen; so hoping to surprise them with these lovely letters.

Ms. V. L. - Australia - August 2012

Just wanted to let you know that the 'Jungle Letters' you sent me in Australia arrived safe and sound and in perfect timing for my neice's birthday. Thank you for your wonderful assistance and promt service, it was much appreciated.

Ms. A. D. - France - August 2012

We're starting to get the room ready for the baby at the weekend and I can't wait to add your lovely items to the room! They're going to fit in perfectly! I won't hesitate to spread the word about your shop to all my friends down here and hopefully send some business in your direction! You'll probably hear from me again sooner rather than later!

Mr. F. A. - Portugal - August 2012

I received the order today, I really enjoyed the service and the product.

Ms. L. M. - Glasgow - July 2012

Clementine toys were very prompt with the delivery and were very good at emailing me progress. The products were well packaged and just what I wanted. I would buy from them again.

Ms. T. M. - Kent - July 2012

Website easy to navigate. I initially had a problem with placing order so used contact sheet and e mailed Company who responded promply by telephone and e mail and problem resolved quickly. Good advice also given as to product selected. Company highly recommended.

Mr. C. C. - Wrexham - June 2012

Items received, very happy with them and also with your service. Many thanks!

I was looking for some wooden letters to put on my son's door ready for his 2nd birthday, after searching countless sites I came across some of the nicest ones I'd seen at a really good price at Clementine Toys. Having never heard of the business (and being typically wary of anything unfamiliar on the internet) I placed my order and hoped for the best! No need to have worried, received great communication and the door letters turned up promptly. Look fantastic, great value for money too.

Mrs. L. C. - Worcester - June 2012

This was my first time purchasing from Clementine Toys (3 wooden wall hooks and castle wall clock), very pleased with products, excellant fast delivery service. Would have no hesitantion in recommending them, will certainly be buying from them again.

Ms. E. H. - Huddersfield - June 2012

Thank you for everything.

Ms. J. U. - Shropshire - June 2012

Thank you so much for despatching the jungle letters so promptly, they have arrived in plenty of time to take to Sweden, so I'll have a very happy granddaughter by the end of the week!

Ms. L. C. - Worcester - June 2012

Thank you, my order arrived yesterday, fantastic service, highly recommend your company.

Ms. M. S. - Suffolk - June 2012

Fantastic service, went way beyond the call of duty, will defo shop here again and highly recommend.

Mrs. C. G. - Poole - June 2012

Great products, speedy delivery, my kids were thrilled!! Would whole heartedly recommend shopping on this website

Mr. D. H. - Australia - June 2012

Arrived safe & sound....very pleased with item & service.

Ms. S. G. - Australia - June 2012

You have been a pleasure to deal with and some other retailers could take a leaf out of your book.

Ms. K. H. - Somerset - May 2012

Just to let you know that my Walltastic Football wallpaper has arrived today.
I have spent the day putting it up! I am very pleased with it and my little boy loves it.
Thank you for all your help.

Ms. K. W. - Glamorgan - April 2012

[The order] arrived yesterday, thank you very much for the fast service.

Mr. P. T. - Gillingham - April 2012

Being proud new grandparents of our new grandaughter, we wanted her to show that she had her very own bedroom. We had bought letters to make the name's of our older two grandchildren for their bedroom doors and wanted to do the same for baby Alice. We tried in vain to buy letters from High St shops and were met with the same response "Sorry, we don't stock these letters anymore" or "we can't get these anymore". I don't usually buy on-line but, in desperation, decided to Google for a suitable supplier - hence I found Clementine toys. They had a very comprehensive selection of wooden toys and letters. Payment was easy and safe using PayPal. At all times my transaction was tracked and notified to me by e-mail. Dispatch was by 1st class post and received by me within two working days of placing the order. Well done Clementine Toys for providing me with a truly exceptional service

Ms. E. P. - Southampton - April 2012

Hi, I have just discovered your store and bought some bits for my baby boy. You have so many wonderful items and we will be back again and again for sure

Mr. P. T. - Kent - April 2012

Many thanks for your prompt service. I received my letters in the Wednesday (18th April) post. Very pleased with your service, will recommend your business to my friends.

Ms. H. B. - Kent - March 2012

I have received my order today and I am so delighted with it that i thought i would email to say thank you! I am very impressed with the speed of delivery and the letters look fab on our little girl's bedroom door! I will definitely be recommending your website to my friends and family!

Ms. S. W. - Lincoln - March 2012

I ordered on-line Friday and received it today. Many thanks. Brilliant Service

Ms. I. D. - Herne Hill - February 2012

I ordered wooden letters, misinterpreted the description and didn't get quite what I expected so I emailed Clementine Toys. I received a prompt and very fair response and received a replacement the following day. I also received an assurance the website would be revised to reflect my comment, even though I had not made a complaint. The letters were so lovely that I have ordered more since and received the same excellent and personal (I had changed my order slightly and Nicky emailed me to check she had the correct order) service. I would definitely recommend them.

Ms. A. R. - Nottingham - February 2012

I just wanted to say how pleased I am with my recent purchase of a fairytale castle plaque and pink wooden letters for my daughter's bedroom. It is really nice and solid and is both bold and pretty. Perfect! I had struggled to find one to fit her name on, as it is 9 letters long and most other websites with similar stock stated a max of 6-8 letters. Very prompt delivery and excellent minimal packaging. Thank you

Mr. J. C. - Hull - February 2012

Just bought some jungle letters for my daughters nursery, and they look absolutely fantastic, couldn't be happier for the quality and price. Will definitely be recommending to my friends and family!

Ms. H. S. - Mill Hill - February 2012

This was my first contact with Clementine Toys and I will certainly be using them again. Web site was easy to use,the wooden letters arrived really quickly and I was very pleased with them. Will be back soon!

Mr. P. E. - Oxford - January 2012

Just wanted to say a massive thank you for sending the plaque which arrived safely this morning. Really grateful for the kind gesture and for the extremely quick delivery - what great service! We will be recommending you to all our friends and I'm sure we'll be shopping with you again soon.

Past Feedback 2011

If you want to read some more feedback from 2011, click here

Past Feedback 2010

If you want to read some more feedback from 2010, click here

Past Feedback 2009

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Past Feedback 2008

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Past Feedback 2007

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Past Feedback 2006

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Past Feedback 2005

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Past Feedback 2004

If you want to read some more feedback from 2004, click here
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