Postbox
Postage and handling.

Our UK postage costs are set at three bands, Small, Standard, and Large Item. All of our alphabet letters, pram toys, dolls, and in fact a huge number of the items on our website fall into the first category, and will be sent anywhere within the UK for a flat fee of £2.95.

You pay this standard charge, regardless of where you are, as long as you have a postcode, and it hasn't gone up for more than two years despite Royal Mail increasing their charges twice in that time!

Medium sized articles such as name plaques cost £3.95 - just one pound extra, which helps us to cover most of the cost of postage. Larger items such as Ride On toys etc cost a flat £4.95 for most UK mainland deliveries.

PLEASE NOTE: because of the higher delivery costs, we sometimes have to apply an extra charge when sending larger items to addresses in the UK Highlands, Islands, and Northern Ireland. We will email you to get your approval before posting.

Orders from outside the UK

Yes we send products anywhere in the world, except unfortunately because of insurance stipulations we are unable to send to the USA or Canada.

If you are ordering from outside the UK, the postage will cost more than the local UK postage rates we quote at checkout. However if you're anywhere in the EU and you order small items such as alphabet letters, it's usually only about £3 -£4 extra. For Australia and NZ it's usually about £5 - £6 extra. We will contact you regarding the exact cost.


Delivery Methods

Most items are sent by Royal Mail and we endeavour to get your parcels into the post either the same day as you order (if you order in the morning) .. or the next day. Occasionally of course there may be a delay but we will always keep you informed, so you won't be left wondering.

We do not offer courier delivery as an option any more, because experience has taught us that good old Royal Mail is generally more reliable - and usually pretty quick too. If you urgently need an item please speak to us on 01458 270 007 and we will make sure it goes First Class that same day.

Sometimes we may choose to send by courier.

If payment has been made by credit/debit card or PayPal we aim to despatch all items within 2 working days from receipt of order, and in fact most go out the same or next day.

Unfortunately we cannot accept cheques.
What if I am out when the delivery occurs?

Please note that with larger parcels, if they do not fit through a letterbox or if alternative delivery options nave not been given, a failed delivery card will be left by Royal Mail or the courier. After two failed delivery attempts goods will be returned to depot for up to 28 days in the case of Royal Mail, and only a few days for the couriers. If goods are not collected, or a collection time not arranged, the goods will then be returned to us which unfortunately we will have to charge you for so please make sure you have arranged to collect your goods.
Can I have my parcel delivered to a different address?

We can arrange for your order to be delivered to any address within the UK. However please be aware that we cannot deliver different items within one order to different addresses. For example - if you need to send a set of bookends to Glasgow and a wooden name plaque to Reading you will need to place two orders, one for the bookends and one for the plaque.
Will you gift wrap my order?

If the items are intended as a gift we can provide you with an excellent gift wrapping service. If you would like to add this service, you can do so during the check out process.
What if my parcel doesn't arrive?

We do everything possible to ensure that your parcel gets to you quickly and safely and it is rare for anything to go missing.

We will always contact you if for some reason there is likely to be a delay in sending the parcel to you.

If we have not contacted you regarding a delay, it is therefore your responsibility to advise us if your parcel does not arrive within ten working days of your order, so that we can investigate it as quickly as possible. You need to have spoken with us on the phone or had email communication with us .

As with anything on our site, if you have a question, or need something specific, please call us on 01458 270 007 or email us at info@clementinetoys.com
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