About Us

Clementine Toys are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Clementine Toys
Thistledown House Chapel Lane Nomansland Salisbury SP5 2DA United Kingdom
Phone: 01794 390089
Fax:
Email: info@clementinetoys.com

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

A shipping charge of either £2.95 or £3.95 or £4.95 (depending on size of parcel) will be added to all orders under £100 to cover postage and packaging. This covers postage to the UK only.

All goods are sent by Royal Mail as a minimum standard and we receive a proof of postage for every item sent this way. If you are unable to take delivery to your house, you may ask for your items to be left in an alternative place – such as “in the garden shed” or “behind the wheelie bins”. We are happy to follow these instructions, but can take no responsibility or further action if items subsequently go missing. In the unusual circumstance that this happens we will arrange for you to receive a copy of proof of postage and you will have to claim from the Royal Mail. If you do not want to do this, please do not leave instructions for deliveries to be left anywhere other than with a neighbour or yourself.

Delivery Schedule

We deliver your order as fast as we can! Most orders are despatched within 2 working days, but many are often sent the same or next day . If you are overseas and want items posted internationally, this is usually not a problem at all, however you must contact us before placing the order..

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

You will be automatically transferred to the World Pay secure server to process your credit/debit

card details with complete confidence. World Pay are an accredited payment service provider. They handle your credit card transaction in a highly secure environment using 128 bit SSL Verisign encryption.

Guarantee

All of our products come with a 30 day no-quibble guarantee. See the returns policy below.

Reaching Us

If you need to reach us please email us via the CONTACT tab or write to us at:

Clementine Toys
Thistledown House
Chapel Lane
Nomansland
Salisbury
SP5 2DA
United Kingdom

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We occasionally send out email information regarding our products. You will be given the opportunity to opt out of such emails every time you receive one. You may opt out of all emails by sending an email to us at info@clementinetoys.com

We will give you the chance to refuse any marketing email from us. We DO NOT sell our lists or pass them on to any other organisation or company.

The type of information we will collect about you includes:

Your name
Address
Phone number
Email address

We will never collect sensitive information about you without your explicit consent. We do not retain any credit card details.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us at info@clementinetoys.com

Returns Policy

We have a 7 day no-quibble returns policy. If you are not entirely happy with your order,

please contact us with your order number. We will then give you instructions on returning the item. Please retain the original packaging as this will be required to return the goods. We will replace or refund all returns notified to us within 7 days. Please email us first at info@clementinetoys.com with the reason for the return. Unless faulty, goods must be returned in a re-saleable condition in their original inner and outer packaging at your expense. In the unlikely event that your goods are damaged or faulty we will strive to provide you with a replacement product as quickly as we can, or a refund for the full price of the goods plus postage and packing. Please note that postage and packing is not refunded for items that are unsuitable or unwanted rather than damaged or defective.